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Returns & Credits - RJ Carbone Floral Distributors
Obtaining a Return Merchandise Memo

Return Policy

The following conditions apply to all returned items from The R.J. Carbone Company:

Any and all claims for a product return must be made within 24 hours of receipt of goods. To make a claim, contact Customer Service, and request a "Return Merchandise Memo". A restocking charge of 10% will be deducted from all merchandise returned for credit. The only exception to this charge will be in the event of damaged goods, substitutions, quality problems, or our error.

No circumstance will be accepted for credit unless returned within 10 days of date of purchased. It's imperative to immediately ship back the returned item, after the Return Merchandise Memo has been issued.

Credit for delivered merchandise will not be issued unless return merchandise is accompanied by a complete Return Merchandise Memo.

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